Policies and Procedures
Ensuring a Safe and Positive Experience
Our policies help maintain a safe and supportive environment. Here’s a brief overview.
Enrollment and Attendance
- Complete Forms: Ensure all enrollment forms are filled out before starting.
- Notify Absences: Let us know ahead of time if your child will be absent.
- Illness: Keep sick children or family members at home until they are well.
Health and Safety
- Medication: Provide clear instructions if medication needs to be given during care.
- Emergency Response: Our staff is trained to handle emergencies safely.
Behavior and Respect
- Be Respectful: Everyone should treat others kindly.
- Stay in Touch: We provide regular updates and welcome your feedback.
Confidentiality
- Protect Privacy: Your information is kept confidential and secure.
Payments
- Pay on Time: Follow the payment schedule to avoid late fees.
- Refunds: Refunds are based on the enrollment agreement terms.
Drop-Off and Pick-Up
- Authorized Pick-Up: Only authorized individuals can pick up your child, with ID if needed.
- Be On Time: Late pick-ups may result in fees.
Program Changes
- Stay Updated: We’ll inform you of any changes to schedules or programs.
